FAQs
Feel the Calm and Comfort of a Professionally Cared For Home
Professionally Certified Cleaning Team · Serving the SF Bay Area · Proud Partner: Cleaning for a Reason
Elevating Cleanliness to a New Standard, the Lux Method Way
General Questions to Assist You
Here you’ll find answers to common questions about our services, scheduling, and pricing. We’ve compiled this list to help you quickly get the information you need. If you still have any questions, feel free to reach out to our team for further assistance.
Giving back Is Important To us!
Lux Method believes in giving back to the communities we serve. We do this by donating free house cleaning services to individuals undergoing cancer treatment. We are proud to partner with the non-profit Cleaning For A Reason in this effort.
Learn more about Cleaning For A Reason.
Frequently Asked Questions
Our team has extensive experience and provides top-quality cleaning services and exceptional customer satisfaction. Here’s what sets us apart:
Expert Training: Our staff undergoes rigorous training programs, mastering the latest cleaning techniques.
Specialized Skills: We provide top-notch cleaning services tailored to the unique needs of each client.
Quality Assurance: We follow strict quality control measures to ensure excellence in every job.
Customer Focus: We prioritize customer satisfaction, listening to your needs, and delivering consistent, high-quality service.
Yes! Your safety and protection are our top priorities.
Our founder, Orasio Gaeta, has always ensured we are fully insured and bonded.
We are committed to providing peace of mind with our reliable and secure services.
No, we are not a franchise.
We maintain professional standards while offering exceptional quality and competitive prices, often lower than those of franchises.
Absolutely. We ensure every employee is thoroughly screened for your peace of mind.
Additionally, Lux Method LLC is proud to partner with "Cleaning for a Reason" to provide free house cleaning services to women undergoing cancer treatment.
Learn more about how we're making a difference in our community.
We provide all essential eco-friendly cleaning products.
However, we kindly request that you supply a corded vacuum to prevent the introduction of outside allergens and odors into your home.
Cancellation Policy:
More than 48 hours’ notice: No charges will apply for cancellations made more than 48 hours before the scheduled appointment.
Within 24 to 48 hours’ notice: Cancellations made between 24 to 48 hours before the scheduled appointment will be charged 50% of the total service cost. This fee compensates our staff for the lost time and work due to the short notice.
Less than 24 hours’ notice: Cancellations made less than 24 hours before the scheduled appointment will be charged the full-service cost. This ensures our staff is compensated for the last-minute cancellation.
Lux Method LLC Cancellations: If we need to cancel a cleaning due to extreme weather or circumstances beyond our control, we will promptly provide you with 1-2 alternative dates/times.
Repeated Cancellation Policy: Clients who exceed 4 cancellations within a 60-day period will be notified and automatically moved to monthly visits at the monthly quoted price.
Sickness/Covid Policy: Any cancellations due to illness or Covid exposure will be exempt from charges, and the fee will be waived.
Skip Fee:
- WEEKLY: Next visit will increase by $10.
- BI-WEEKLY: Next visit will increase by $15.
- MONTHLY: Next visit will increase by $25.
Late Fee: Lux Method LLC reserves the right to pause services 5 days after an invoice is past due. All past due services will have a $25 late fee attached to the final invoice.
Absolutely! With each appointment reminder, you'll have the option to click our Add-On link to include any additional services for your next visit.
We clean Monday through Friday between 9:00 a.m. and 6:00 p.m.
You’ll receive a specific time slot, ensuring you never have to wait all day for our arrival.
Currently, we do not typically work on Saturdays. However, feel free to ask about future availability.
If you need to change your day of service, please contact us as soon as possible.
We will do our best to accommodate your request and reschedule your appointment for a more convenient time.
No, you don't have to be home during the service. Here’s how we ensure your convenience and safety:
Access: Provide us with a one-day access code, assign a code to us, or leave your key in a key lockbox. We can provide a key lockbox if needed, which can be purchased from us, or you can provide your own.
Security: Our Cleaning Technicians will never ask for your house keys.
Trustworthy Staff: Our employees are carefully screened and trained. Many have been with us since the very beginning.
Yes, our employees must read and speak English to ensure quality service.
We do not use illegal labor, ensuring professionalism and reliability.
Yes, your things are safe with our employees. We conduct criminal background checks, verify job history, and perform employment verifications for every prospective employee.
Our outstanding record of quality hiring and low employee turnover make us one of the safest and most trustworthy services.
Safety and security are our top priorities.
Our team loves pets! Please ensure they are comfortable during the cleaning.
Aggressive animals must be kenneled or in a separate room.
Your pet’s safety and our tech’s safety are top priorities.
Yes, for your convenience, we accept VISA, MasterCard, and Discover.
No! You can cancel any time you wish.
However, we offer a discount program for our Pre-Paying VIPs that provides substantial savings on every cleaning.
You’ll only need to sign our non-compete agreement and on-time payment commitment when you hire us.
All payments are processed by credit card on the day of service.
We do not accept cash or checks.
Clients must have a credit/debit card on file before services begin unless previously arranged.
Lux Method LLC may pause services 5 days after an invoice is past due.
A $25 late fee will be added to past-due services.
Services may be canceled 21 days after the invoice due date if the account is not in good standing.
Tipping is not required, but it is always appreciated.
Our employees are paid fairly for their work, so any additional gratuity is entirely at your discretion as a gesture of appreciation for exceptional service.
What if I’m not satisfied? Our work is 100% guaranteed. If not satisfied, contact us within 24 hours, and we will return to re-clean any unsatisfactory areas.
If we still cannot meet your expectations, a refund may be offered, and the relationship may be terminated.
Your prompt feedback is essential.
Many of our clients choose to have a Lux Signature Deep Clean annually or bi-annually to maintain those out-of-reach places that aren't part of the regular weekly or bi-weekly routine.
It's also less expensive than the first-time Lux Signature Deep Clean because the rest of the house is already at a maintenance level if we are regularly servicing your home!
